Service Examples by TechAssure Members

  • A fast growth company ($85 million revenue, 24% growth in next year) won a contract to manage the IT services for a huge customer. This included trading out old PCs and printers and providing help desk support to thousands of end users. The company had to hire over 40 new employees to manage the logistics of the PC/Printer change out, which was a new type of work for the company.Their TechAssure broker learned of the contract on a Thursday and the following week began implementation of a training program for the new hires that included safe lifting, driver training for the new fleet of vans, and repetitive motion injury prevention. He also implemented a safety reward program tied to the bonuses to be received by the contract managers. While the prior contractor had over $450,000 in Workers Compensation and Auto accident claims performing this work, the new safety program helped the TechAssure customer reduce total losses to under $85,000 (including safety bonuses) while improving staff morale and performance.A software services company thrived for ten years as a client-server, pre-packaged software developer. But it became clear they had to migrate to a model as an application service provider (ASP) and host the software and data for customers, while increasing their professional services. Their TechAssure broker assisted in the design of the new data center (coordinating fire prevention services from a major carrier).
  • The broker then designed a risk-mapping plan that served as guide for management to incorporate safety and data theft prevention into the new process and responsibilities of employees. A breach of security would have seriously threatened the new business model and risked the company’s growth trajectory (it went on to exceed $110 million in revenue before being acquired). The plan helped managers from every discipline think through the risk exposures at every step of the delivery process of their new model. New security procedures for employees; an overhaul of their software license agreement; and data back-up and offsite storage were all coordinated via the risk-mapping process.
  • A medical technology device manufacturer enjoyed enough success to go into the European Union marketplace and acquired a distributor. Unfortunately, the distributor did not have a very sophisticated insurance program and left the new owner significantly exposure to product and professional liability claims in EU countries. However, the subsidiary still had some management control of the operations in the EU and resisted taking the time to coordinate the insurance program.The U.S.-based TechAssure broker for the parent company coordinated with her TechAssure partner in the EU to meet with the management team of the distributor operation. Now dealing with a “local” the distributor management team dropped their resistance and cooperated in a process that upgraded their coverage significantly while integrating their risk management program with the parent company. The global insurance program was then hosted in a secure website by the TechAssure brokers so all management personnel could access pertinent information, report claims, and provides certificates of insurance to potential customers, 24 x 7. EU sales rose to 23% of the manufacturer’s total sales within 5 years.
  • An IT services company worked as the prime on a large multiyear contract to manage software and perform custom programming services. The customer, who was difficult to please, ordered the prime to fire a subcontractor who had consistent personality conflicts with some of the customer’s management personnel. The subcontractor sued the prime for several tort claims allegedly arising from the episode. The D&O insurance carrier initially denied the claims due to the typical “breach of contract” exclusions in the policy.The prime’s TechAssure broker reviewed the carrier’s denial letter and then engaged input from other TechAssure brokers and outside counsel that worked on a frequent basis with TechAssure members. A draft letter was prepared for the prime refuting the carrier’s assertions (saving the customer extensive legal fees) with counter arguments developed for each point of the carrier’s denial position. Within 4 weeks the carrier accepted the prime’s position and covered over $300,000 of legal fees to successfully defend the prime against the subcontractor.